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Submit a claim

Submit via email or call us

You can also submit your home or contents insurance claim by emailing claims@bettersure.co.za or for life insurance claims by emailing lifeclaims@bettersure.co.za.  Alternatively, you can call our claims department on 086 124 9294.

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Hear it from our clients

A lifeline in the darkest hour

"My husband passed away tragically but the BetterSure team settled our claim efficiently and quickly and paid the benefit amount into our bond account. If my husband didn’t have life cover, my daughter and me would have been without a home. I just want to thank you again, July. If only there were more people like you, the world would be a better place. You saved my life."

Mrs Bekker

Heroes in a time of crisis

"During the KZN floods , our entire house was flooded, and we had to evacuate our home in the middle of the night. Thank you so much, Dorothy, for your excellent assistance. You are making me feel you are part of every pain I am going through. I cannot thank you enough for your excellent service. Your team of experts showed such professionalism and empathy. I am still amazed that they were prompt even on a Saturday. I cannot ask for a better insurance company. Your support is already part of our healing process."

Mr Mahlaba's

Heartfelt gratitude for an angel in disguise

"I don’t know how to express the gratitude I feel in my heart. ‘Dankie’ is such a small, short word, but I mean it from the bottom of my heart, Julie. I don’t know how I, in my lifetime, can thank you enough. God blesses us with angels, people with amazing hearts like yours, on this gravel road we’re on."

Mrs Gibbens

Peace of mind in times of loss

"You people made our grieving so much easier knowing that our place is being taken care off. In my neighbourhood everyone is asking on what insurance I am using because they saw how the work was done so quickly and clean. Thank you so much for always responding to my request, message anytime of the day."

Mrs Kabamba